You can continue using Graphlytic without support but you won't be able to download upgrades and updates. Or you can purchase support for the next year anytime you need it (for the price of LITE edition at the time of purchase).
Both Basic and Premium support includes access to new upgrades and updates, documentation and email support.
Premium support has guaranteed availability of helpdesk (10x5), response time (1 day) and repair time (5 days). Premium support has also higher issue priority and you can discuss issues via skype with us.
Request for new functionality from customers with Premium support will be implemented with higher priority.
Customers with Premium support can purchase additional remote support, speciall application builds, custom features, consultations, analytical or integration services.
With Graphlytic, we enabled our customer to work with the configuration database data more efficiently and easier, resulting in faster, smarter decisions and in the involvement of other organizational units to regular use of this data in decision making.
ITIL Expert at MIM, s.r.o.