Frequently Asked Questions
What's the difference between Community, Standard and Premium support?
Community support means that we will try to answer any questions regarding Graphlytic posted on Neo4j Community Portal.
Both Standard and Premium support includes access to new upgrades and updates, documentation and email support.
Premium support has guaranteed availability of helpdesk (10x5), response time (1 day) and repair time (5 days). Premium support has also higher issue priority and you can discuss issues via skype with us.
Request for new functionality from customers with Premium support will be implemented with higher priority.
Customers with Premium support can purchase additional remote support, speciall application builds, custom features, consultations, analytical or integration services.